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truWest  HOME

truWest Return / Exchange & Order Cancellation Policy

truWest Testimonials

You must contact customer service before returning anything to receive a return authorization number within 10 days of receiving your order. Your return authorization number must be clearly shown on the outside of your return shipment. Without this number your return shipment will be refused. The customer service telephone number is (714) 895-2444.

truWest apparel is custom manufactured for you per your instructions. We do not accept any returns on custom manufactured items made correctly. Always double check your order before you place it. If we correctly manufacture an item you ordered incorrectly, you own it. Sorry. We simply do not have the resources to store and resell such items. To avoid any possible confusion, truWest recommends your order be placed in writing using our secure server, email, fax or U.S. mail. truWest considers all orders placed by telephone to be accurate and complete when the telephone order conversation is terminated.

We gladly accept returns for:

  • Any defective product. Defective products will be repaired or replaced at truWest's discretion. All ground freight paid by truWest.
  • Any non-customized stock items (15% restocking charge applies).

Exchanges allowed:

  • Only on non-customized stock items (15% restocking charge applies).
  • No exchanges or refunds are allowed for products that have been used, worn in water, soiled, stained or are not in a restockable condition.
  • truWest does not pay freight for exchanges or the return of non-defective items for restocking.

Swimwear:

  • Absolutely no allowance will be made for degraded lycra products. Proper care of lycra products is the sole responsibility of the user.
  • Swimwear made with the colors gray, columbia blue, gold, orange, red and especially white tend to become semi-transparent when wet. Suits are lined in front for increased modesty but some degree of semi-transparency will remain. Suits of these colors are not returnable for transparency issues.

Custom Items Order Cancellation Policy:

Once placed, any custom or personalized order may not be cancelled. Stock items may be charged a 2% cancellation fee and restocking charges may apply.

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Phone us: (714) 895-2444 or (800) 322-3669. Write to us: truWest, 5592 Engineer Dr., Huntington Beach, CA, 92649-1122

Copyright © 1996-2014 truWest, Inc.