Have a Question? 800-322-3669
Have a Question? 800-322-3669

sales@truwest.com

Terms and Conditions

Copyright and Trademark Notice

4/3/19

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of this Store., Copyright © 2006, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

 

Credit Cards

4/3/19

We accept the following credit cards: Visa, MasterCard, American Express and Discover. Please be sure to provide your exact billing address and telephone number and security code. (i.e. the address and phone number your credit card bank has on file for you).  Plus a valid email address so we can send you the receipt of the transaction.

 

Links

4/3/19

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.

 

Money Orders, Cashier’s Checks, Company Checks, & Personal Checks

4/3/19

We accept money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. We will charge a $25 fee on all returned checks. 

 

 

Multiple Product Orders

4/3/19

For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges.

 

Order Acceptance Policy

4/3/19

Your receipt of an electronic order signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Truwest reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

 

Other Conditions

4/3/19

These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Truwest signs them or not. We reserve the right to make changes to this site and these Conditions at any time.

 

Out-of-Stock Products

4/3/19

We will ship your product as it becomes available. Usually, products that are in stock will ship the same day if ordered by 5:00PM  , or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment.

 

 

Privacy

4/3/19

We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Sample Store site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

 

Privacy on Other Web Sites

4/3/19

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Our Store is not responsible for the actions of third parties. 

 

Returns

4/3/19

We will gladly remake or replace products that are defective due to defects in manufacturing and/or workmanship for 7 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 7 days from the date of purchase. All custom orders are non-refundable. Stock items may be returned within 7 days with a $25.00 restocking fee.  


Cancellations                                                                                                                                                                               4/3/19                                                                                                                                                                                      

You have 24 hours to cancel an order. A $25.00 cancellation fee will be applied. All payments for the the refund will be given within 14 days by check.

 

Parka Zipper Replacement

 

 We will replace a broken zipper for the fee of $35.00 plus tax and shipping.

 Here is an example on YouTube on how to use a two-way zipper

https://www.youtube.com/watch?v=-PWEcTAIXa0

 

 

Shipping Policy

4/3/19

Shipping Time -provided the product ordered is in stock. Most orders received after 5:00 PM will ship the next business day. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Truwest or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

 

Taxes

4/3/19

Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within California. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.

 

 

 

Typographical Errors

                                                                                                                                        4/3/19

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price

 

Refunds                                                                                                  4/3/19

Custom orders are non-returnable. Every effort will be made to resolve your inquiry. Please email sales@truwest.com explaining the issue within 7 days.

 

 

 

Changes to Orders                                                                                 4/3/19

All changes will be subject to a $25.00 handling fee. Payment for change will be paid up front if order can be changed.

 

 

 

 

Washing Instructions                                                                         4/3/19

Care & Attention Necessary While washing. Wash Separately. Apply diluted soap only to soiled area. Do not add additional soap. Wash in cold water only.

No Bleach. 

Gentle or permanent press cycle only.

Machine Dry to damp only. Hang to finish air drying.



Mixed color may result in dye transfer during washing or drying. Use only cold water.

 

 

Rush Orders                                                                                       4/3/19

 

Contact sales@truwest.com if you want to inquire about paying for a faster service. Advance payment will be made at time of service.

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